tk445 Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy ("Policy") describes how tk445 ("tk445", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the tk445 online casino and sports betting platform available at tk445.io, including any associated mobile web application.

tk445 is committed to handling your personal data with care, transparency, and respect. This Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about the information you share with us.

This Policy should be read alongside the tk445 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement that governs your use of the platform.

By registering an account with tk445, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not register for or continue to use the tk445 platform.

2 Data Controller

For the purposes of this Privacy Policy, tk445 acts as the data controller in respect of personal data collected from players who access the tk445.io platform. As data controller, tk445 determines the purposes for which and the means by which personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the tk445 Data Protection team via the contact channels set out in Section 14 of this Policy.

3 Data We Collect

tk445 collects personal data in the categories set out in the table below. We collect only what is necessary and proportionate to the purposes for which it is used.

tk445 does not collect special category data (such as data concerning health, religion, or political opinions) except where voluntarily disclosed by a player in the context of a responsible gaming interaction, in which case it is treated with the highest level of confidentiality and used solely to provide appropriate support.

4 How We Collect Data

tk445 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact the support team, or respond to a promotional communication. You are always informed at the point of collection what data is being gathered and why.

4.2 Automated Collection

When you access the tk445 platform, certain technical and usage data is collected automatically via server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and behavioural data such as pages visited and session duration. See Section 9 for more detail on our use of cookies.

4.3 Third-Party Sources

In limited circumstances, tk445 may receive data about you from third-party sources, including identity verification service providers, payment processors (such as bKash, Nagad, and Rocket), fraud prevention databases, and publicly available registers. Data from these sources is used only to supplement and verify the information you have provided directly.

5 How We Use Your Data

tk445 processes your personal data only where there is a lawful basis for doing so. The primary bases on which we rely are: (a) performance of a contract (i.e., to operate your account and deliver the platform services); (b) compliance with a legal obligation (e.g., KYC and anti-money laundering requirements); (c) legitimate interests (e.g., fraud prevention and platform security); and (d) your explicit consent (e.g., for optional marketing communications).

• Creating and managing your tk445 player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and Visa.
• Verifying your identity and age as required to comply with our responsible gaming obligations and prevent underage gambling.
• Detecting and preventing fraud, money laundering, cheating, and other prohibited conduct as described in the Terms & Conditions.
• Providing customer support, resolving disputes, and responding to complaints through the live chat and email channels.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Monitoring gameplay patterns as part of our responsible gaming programme to identify players who may be showing signs of problem gambling.
• Sending promotional communications about bonuses, tournaments, and seasonal offers — but only where you have explicitly opted in to receive such communications. You may withdraw this consent at any time.
• Analysing aggregated, anonymised usage data to improve platform performance, game selection, and overall user experience.
• Complying with applicable legal obligations, including responding to lawful requests from competent authorities.

6 Data Sharing

tk445 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and always under contractual arrangements that require the recipient to maintain appropriate confidentiality and security standards.

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf to help us operate the platform. These include payment processing partners (bKash, Nagad, Rocket, Visa), identity verification providers, cloud hosting infrastructure providers, and fraud detection services. All such providers are contractually prohibited from using your data for any purpose other than the specific service they provide to tk445.

6.2 Game Studios

When you play games provided by third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited technical data (such as session identifiers and game round results) may be transmitted to those studios' game servers as a technical necessity of game delivery. These studios are bound by their own data protection policies and by their contractual obligations to tk445.

6.3 Legal and Regulatory Disclosure

tk445 may disclose personal data where required to do so by applicable law, by a court order, or in response to a lawful request from a competent governmental or regulatory authority. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where legally permitted to do so.

6.4 Business Transfers

In the event that tk445 undergoes a business restructuring, merger, acquisition, or sale of assets, personal data held on the platform may be transferred to the successor entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any change to the terms under which their data is processed.

7 Data Retention

tk445 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the requirements of applicable law. The following retention periods apply as general guidelines:

• Active account data (identity, contact, financial data): Retained for the duration of the account relationship plus a minimum of 5 years after account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years from the date of the transaction.
• KYC verification documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the interaction, or longer where the interaction relates to an unresolved dispute or legal claim.
• Marketing consent records: Retained for the duration of the opt-in plus 2 years following any opt-out, to demonstrate compliance with marketing consent requirements.
• Technical and usage data (server logs): Retained for 12 months on a rolling basis unless required for longer by an active fraud investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

8 Security Measures

tk445 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the tk445 servers.
• Encryption at rest for sensitive personal and financial data stored on our infrastructure.
• Role-based access controls ensuring that only authorised tk445 personnel with a legitimate operational need can access personal data.
• Two-factor authentication requirements for all internal staff accounts with access to personal data systems.
• Regular penetration testing and independent security audits carried out by qualified third-party security professionals.
• Intrusion detection systems and 24/7 security monitoring to identify and respond to suspicious activity in real time.
• Staff training on data protection obligations and information security best practices, conducted on a regular basis for all relevant personnel.

While tk445 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a significant risk to affected players, tk445 will take prompt remedial action and notify affected individuals in accordance with applicable legal requirements.

9 Cookies & Tracking Technologies

The tk445 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain session security, and to collect usage data that helps us improve the service. The categories of cookies used are as follows:

9.1 Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be disabled without breaking core functionality. They include session authentication cookies that keep you logged in during your visit, CSRF tokens that protect form submissions against cross-site request forgery, and load-balancing cookies that ensure consistent performance. No consent is required for essential cookies as they are integral to service delivery.

9.2 Analytics Cookies

tk445 uses first-party analytics tools to collect aggregated, anonymised data about how players navigate and use the platform. This data is used internally to identify areas for improvement, optimise page performance, and understand which games and features are most popular. Analytics cookies do not collect personally identifiable information and are not shared with third-party advertising networks.

9.3 Preference Cookies

These cookies remember your platform preferences — such as your preferred language setting, last viewed game category, or notification preferences — so that you do not have to re-configure them on each visit. They improve convenience without collecting sensitive personal data.

9.4 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the tk445 platform. For instructions on managing cookies in your specific browser, please refer to the browser's help documentation.

10 Your Rights

As a tk445 player, you hold the following rights in respect of your personal data. tk445 is committed to facilitating the exercise of these rights in a timely and straightforward manner.

• Right of Access: You may request a copy of the personal data tk445 holds about you at any time. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action verified correction requests within 5 business days.
• Right to Erasure: You may request the deletion of your personal data. We will comply with such requests subject to our legal retention obligations under anti-money laundering and financial record-keeping requirements. Where full deletion is not possible due to legal obligations, we will restrict processing of your data to only that which is legally required.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data and require time to verify it.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact the tk445 support team via live chat or by emailing [email protected]. We may require you to verify your identity before processing a rights request to protect against unauthorised requests by third parties.

11 Minors & Age Policy

The tk445 platform is strictly for individuals aged 21 years and above. tk445 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration process, and tk445 may request additional documentary evidence of age at any point during the account lifecycle.

If tk445 becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted promptly, the associated account will be closed immediately, and any funds in the account will be handled in accordance with the Terms & Conditions provisions on underage gambling.

Parents and guardians in households where minors have access to internet-connected devices are strongly encouraged to install appropriate parental controls and filtering software to prevent access to online gambling platforms. tk445 supports the use of such tools as part of its broader commitment to player protection.

12 International Data Transfers

In the course of operating the tk445 platform, your personal data may be transferred to and processed in countries outside of Bangladesh — for example, where our cloud infrastructure providers or game studio partners maintain their servers. tk445 takes steps to ensure that any international transfer of personal data is conducted under appropriate safeguards, including contractual clauses that require the recipient to maintain data protection standards consistent with the commitments made in this Policy.

Where personal data is processed by game studios such as Pragmatic Play, Evolution Gaming, or other licensed providers, such processing is subject to those studios' own data protection policies, which are independently maintained and audited as a condition of their gaming licences.

13 Changes to This Policy

tk445 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the platform and, where appropriate, by sending a notification to the email address associated with your account.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how tk445 handles your personal data. Your continued use of the tk445 platform after any update to this Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the tk445 Data Protection team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, accessible from any page on the tk445 platform. This is the fastest way to reach us.
• Email: [email protected] — please include "Privacy Request" in the subject line of your email along with your registered account username.
• Response Time: Live chat queries are typically responded to within 2 minutes. Privacy-related email requests are acknowledged within 48 hours and substantively addressed within 30 days as required for data rights requests.